Last Updated: February 10, 2026
At Moroccan Pantry, customer satisfaction is important to us. This Refund and Return Policy explains the terms under which refunds and returns are accepted.
1. Eligibility for Returns
You may request a return or refund if:
- The item received is damaged, defective, or incorrect.
- The item is unused and in original packaging.
- The request is made within 7 days of delivery.
Perishable food items and opened products are not eligible for return unless they are defective.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used food products
- Perishable items
- Gift cards
- Items marked as final sale
3. Refund Process
Once your return request is approved:
- You must return the item as instructed.
- After inspection, we will notify you of approval or rejection.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- Shipping charges are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.
6. Order Cancellations
- Orders may be canceled within 2 hours of placement.
- Once an order is processed or shipped, it cannot be canceled.
7. Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.
8. Late or Missing Refunds
If you have not received your refund after approval:
- Check with your bank or card provider.
- Then contact us for assistance.
9. Policy Updates
We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page.
10. Contact Us
For refund or return-related questions, contact us:
Moroccan Pantry
Phone: 203-220-8707
Email: dmoventuresinc@gmail.com
Address: 1565 Monroe Tpke, Unit #GL2, Monroe, CT 06468